Refund policy

Return & Refund Policy

Returns of Standard Products

Returns of standard products are accepted only if you contact us within eight (8) days of receiving the product.

For returns requested for reasons attributable to the customer, the customer is responsible for return shipping costs and any other associated expenses.

Products Not Eligible for Returns or Exchanges

Returns or exchanges for reasons attributable to the customer are not accepted for the following products:

• Made-to-order products
• Special-order products
• Custom-made products
• Products that have undergone alterations, including resizing
• Engraved products
• Earrings
• Products that have been scratched, stained, damaged, or otherwise affected due to circumstances attributable to the customer
• Other products explicitly marked as non-returnable on their respective product pages

Initial Defects and Incorrect Deliveries

If a product has an initial defect or if you receive an item different from what you ordered, please contact us within eight (8) days of receiving the product.

After reviewing the condition of the product and the details of your order, we will take appropriate action, such as a return, exchange, repair, or other suitable resolution.

If the product has an initial defect or an incorrect item was delivered due to an error on our part, we will cover the shipping costs necessary for returning the product and sending a replacement.

Custom-Made Products

Custom-made products are individually produced according to the customer's specifications. Therefore, returns or exchanges for reasons attributable to the customer are not accepted.

If an initial defect is found in a custom-made product, we will, in principle, address the issue through adjustments or repairs rather than returns or exchanges, considering the nature of the product.

How to Request a Return

If you wish to return a product, please contact us in advance within eight (8) days of receiving the product.

Returns sent without prior notice may not be accepted.

Refunds

Once the returned product has arrived at our store, we will inspect its condition before processing the refund.

We will inform you of the refund method based on your original payment method and other relevant circumstances.

For returns requested for reasons attributable to the customer, return shipping costs, bank transfer fees, and other expenses associated with the return may be deducted from the refund amount.

Order Cancellations

If you wish to cancel an order after placing it, please contact us as soon as possible.

For made-to-order, special-order, and custom-made products, as well as products requiring alterations such as resizing or engraving, cancellation may not be possible once production, procurement, or alteration work has begun.

Contact Information

JEWELRY CASTLE
JDS International Co., Ltd.

Phone: +81-3-6761-3313
Email: shop@jewelrycastle.jp
Business Hours: 11:00 AM - 5:00 PM (Japan Standard Time), excluding Saturdays, Sundays, and Japanese national holidays