User Guide

Thank you for shopping at JEWELRY CASTLE.
Please find below information regarding how to order, payment, delivery/lead times, returns/exchanges, gifts, and after-sales service.

About Ordering

Please select your preferred metal, size, carat, and other options on the product page, then add the item to your cart to proceed with the checkout process.

Once your order is complete, you will receive an email at your registered email address confirming the order details.

If you do not receive an email, please check your spam folder and verify that your registered email address is correct.

About Payment

You may use the various payment methods offered in our online store.

Please check the payment screen during the checkout process for the payment methods currently available.

For bank transfers, the customer is responsible for any transfer fees. We will proceed with shipping or production once payment has been confirmed.

Shipping & Delivery

Shipping is free nationwide within Japan, including Okinawa and remote islands.

Items are generally delivered via Yamato Transport.

Once your order has shipped, we will provide a tracking number so you can monitor your delivery status.

Delivery Time Slots

Morning
14:00–16:00
16:00–18:00
18:00–20:00
19:00–21:00

Delivery date requests can be scheduled for dates at least 4 days after the standard lead time set for each product.

Please note that we may not be able to deliver on your requested date and time due to weather, traffic conditions, or courier circumstances.

About Lead Times

The time required for delivery varies by product.

In-Stock Standard Products
Typically shipped on the same or the next business day following payment confirmation.

Made-to-Order Products
Usually shipped within about 3 weeks to 1 month after confirmation of order and payment.

Custom-Made Products (Based on existing items)
For customizations such as changes to metal, size, or specifications based on existing products, the lead time is generally about 3 weeks to 1 month.

Special-Order Products
Usually shipped within about 2 weeks after confirmation of order and payment.

Bespoke/Custom-Designed Products
Lead times vary depending on design, materials, production methods, and processes. We will provide an individual estimate at the time of inquiry or ordering.

If a specific lead time is noted on an individual product page, please refer to the information provided there.

About Made-to-Order and Special-Order Products

At JEWELRY CASTLE, we offer many of our products as made-to-order or special-order items to ensure the highest quality and finish.

Because production or procurement begins after an order is placed, we generally do not accept cancellations, returns, or exchanges for these items based on customer preference once production or procurement has started.

If you have any questions regarding lead times or specifications, please feel free to contact us before placing your order.

About Custom-Made and Bespoke Jewelry

We can assist with everything from custom modifications to existing jewelry (such as changing metals, sizes, or stone sizes) to fully bespoke designs created from scratch.

As bespoke items are produced individually to your specifications, we cannot accept cancellations, returns, or exchanges based on customer preference once specifications are finalized and production has begun.

Should there be an initial defect in a bespoke item, we will generally handle the issue through corrections or repairs rather than returns or exchanges, due to the nature of the product.

Returns and Exchanges

For standard products, returns are accepted only if you contact us within 8 days of the arrival of the item.

We do not accept returns or exchanges based on customer preference for made-to-order items, special-order items, bespoke products, items that have been modified (such as resized), engraved items, or pierced earrings.

If an item has an initial defect or if you received an incorrect item, please contact us within 8 days of delivery. After verifying the condition of the item, we will respond via return, exchange, or repair.

For detailed terms, please refer to our "Return and Refund Policy."

About Ring Sizes

The feasibility and range of resizing depend on the specific ring.

For items that can be resized, we generally accommodate changes within a range of approximately ±2 sizes.

Please note that pavé rings, rings with special stone settings, half-eternity rings, and full-eternity rings may not be resizable due to their structure.

If you are unsure about your ring size, please feel free to consult with us before ordering.

About Gift Wrapping

We offer a complimentary gift-wrapping service for your special gifts.

For eligible products, you can receive a ribbon-adorned jewelry box, a shopping bag, and a message card at no additional cost.

For the message card, you may choose from our standard greeting cards or have a custom message printed.

Please note that the box or wrapping specifications may vary depending on the product size and shipping method.

After-Sales Service

At JEWELRY CASTLE, we offer various repair and after-sales services so you can enjoy your jewelry with peace of mind for years to come.

Eligible products generally come with a 1-year quality warranty from the date of purchase.

We accommodate requests for ring resizing, resetting of stones, repair of clasps, and chain repairs, depending on the product and its condition.

Depending on the nature of the repair or the product specifications, a fee may apply, or some items may not be eligible for repair.

For more details, please check the "After-Sales Service" page.

Contact Us

Please feel free to contact us with any questions regarding product selection, sizes, lead times, custom-made items, bespoke jewelry, or repairs.

JEWELRY CASTLE
JDS International Co., Ltd.

Phone: 03-6761-3313
Email: shop@jewelrycastle.jp
Hours: 11:00–17:00 (Excluding Saturdays, Sundays, and national holidays)