Legal notice
Legal Notice Under Japan's Act on Specified Commercial Transactions
Seller
JDS International Co., Ltd.
Person Responsible for Operations
Daisuke Saegusa
Registered Business Address
Harmony Court Oizumigakuen 301
4-26-2 Higashi-Oizumi, Nerima-ku
Tokyo 178-0063, Japan
Business Office
KATO Building Oizumi 301
1-27-24 Higashi-Oizumi, Nerima-ku
Tokyo 178-0063, Japan
Telephone Number
+81-3-6761-3313
Email Address
shop@jewelrycastle.jp
Customer Service Hours
11:00 AM - 5:00 PM (Japan Standard Time)
Excluding Saturdays, Sundays, and Japanese national holidays.
Product Prices
Prices, including applicable consumption tax, are displayed on each product page.
Additional Charges
Shipping is free throughout Japan.
If you choose to pay by bank transfer, you are responsible for any bank transfer fees.
If additional fees apply to your selected payment method, they will be displayed in advance at checkout or on the relevant payment screen.
Payment Methods
You may use the payment methods offered through our online store.
Available payment methods can be confirmed on the checkout page when placing your order.
Cash on delivery is not available.
Payment Timing
For credit card payments, payment is confirmed at the time of order placement. This also applies to made-to-order, special-order, and custom-made products.
The actual date on which the payment is charged to your account depends on your credit card issuer.
For bank transfers and convenience store payments, please complete payment by the deadline provided after placing your order.
For other payment methods, please follow the payment timing and procedures specified by the relevant payment service provider.
Shipping and Delivery Times
In-stock standard products are generally shipped on the same day or the next business day after payment confirmation.
Delivery lead times vary for made-to-order, special-order, custom-made, and other products. Please refer to the estimated lead time stated on each product page.
Shipping or delivery may be delayed due to weather conditions, traffic, production circumstances, or other unavoidable reasons. We will notify you if such delays occur.
Returns and Exchanges
Returns of standard products are accepted only if you contact us within eight (8) days of receiving the product.
For returns requested for reasons attributable to the customer, the customer is responsible for return shipping costs and any other associated expenses.
If a product has an initial defect or if you receive an item different from what you ordered, please contact us within eight (8) days of receiving the product. After reviewing the condition of the product and the details of your order, we will take appropriate action, such as a return, exchange, repair, or other suitable resolution.
Products Not Eligible for Returns or Exchanges
Returns or exchanges for reasons attributable to the customer are not accepted for the following products:
- Made-to-order products
- Special-order products
- Custom-made products
- Products that have undergone alterations, including resizing
- Engraved products
- Earrings
- Products that have been scratched, stained, damaged, or otherwise affected due to circumstances attributable to the customer
- Other products explicitly marked as non-returnable on their respective product pages
Even if a product falls into one of the categories above, we will review its condition and respond appropriately if it has an initial defect or if an incorrect product was delivered due to an error on our part.
Custom-Made Products
Custom-made products are individually produced according to the customer's specifications. Therefore, returns or exchanges for reasons attributable to the customer are not accepted.
If an initial defect is found in a custom-made product, we will, in principle, address the issue through adjustments or repairs rather than returns or exchanges, considering the nature of the product.
Order Cancellations
If you wish to cancel an order after placing it, please contact us as soon as possible.
For made-to-order, special-order, and custom-made products, as well as products requiring alterations such as resizing or engraving, cancellation may not be possible once production, procurement, or alteration work has begun. Please refer to the conditions stated on each product page.